Refund policy

Return & Warranty Policy

Thank you for shopping with Anniora. Due to the large size and special handling requirements of furniture products, our return and warranty policies are tailored to ensure transparency and service quality for our Canadian customers.

📦 Return Policy for Furniture

We accept returns only for items that are damaged, defective, or incorrect upon arrival.

We do not accept returns or exchanges for reasons such as change of mind, color preference, or incorrect size once the item has shipped.

To request a return or repair due to a quality issue, please contact us within 48 hours of receiving your item and provide:

  • Clear photos of the issue

  • Your order number or proof of purchase

  • Photos of packaging if there’s visible shipping damage

📧 Email: info@anniora.com

Once your request is approved, we’ll offer an appropriate solution:

  • Free replacement parts

  • Partial refund

  • Full replacement (in select cases)

  • Repair instructions or local support if available

Please note: Returns sent back to us without prior approval will not be accepted.

🚚 Return Address

Approved returns should be sent to:

📍8030 Esquesing Line Milton, ON L9T6W3

We will provide a return shipping label if applicable.

⚠️ Non-returnable Items

We cannot accept returns for:

  • Items that have been assembled or used

  • Custom or made-to-order products

  • Final sale or clearance items

  • Items damaged due to misuse, incorrect installation, or unauthorized modifications

🛠️ 1-Year Warranty

All furniture purchases are covered by a 1-year limited warranty against manufacturing defects.

The warranty does not cover:

  • Normal wear and tear

  • Accidental or deliberate damage

  • Damage from improper assembly or care

  • Environmental damage (e.g., sunlight, moisture, extreme temperature)

To file a warranty claim, email info@anniora.com with your order details and photos.

💬 Customer Service

Have questions?
We're here to help.
📧 Email us at: info@anniora.com

💳 Refunds

If your return is approved and the item is received back in acceptable condition, we will refund your original payment method within 10 business days.

Please note: your bank or credit card provider may require additional time to process the refund.

If more than 15 business days have passed since your return was approved and you haven’t received the refund, please contact us.